Community reviews summary
★★★★★
5.0 (100+ Reviews)

Human, local, and
dignified support.

Empathy Connect connects elderly people or individuals living with disabilities with trusted people — students, professionals, or anyone willing to give their time — for in-person help, close to home.

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Trust & Safety

Terms of Service

Please read these Terms carefully before using Empathy Connect. They define the relationship between you and the platform.

1

Purpose

Empathy Connect is a digital platform that connects users who wish to offer or receive human, social, or relational support.

The platform does not directly provide support services.

2

Role of the Platform

Empathy Connect acts solely as a technical intermediary.

It is neither an employer, nor a placement agency, nor a service provider, and does not participate in the contractual relationship between users.

3

User Independence

Users act completely independently.

No employment, agency, or subordinate relationship exists between the platform and the users.

4

Nature of Interactions and Assignments

Interactions take place in person, within a local setting.

The terms of each meeting or assignment — including whether it is voluntary or paid — are freely and directly defined between the users.

No transactions are conducted through the platform.

5

Payments

When a task is paid for, payment is made directly between users (for example, in cash on site).

Empathy Connect:

  • does not participate in financial transactions between users
  • does not receive any commission
  • cannot be held responsible for tax or contractual obligations between users
6

Liability

Empathy Connect does not guarantee:

  • the quality of interactions
  • the safety of meetings
  • or the accuracy of information provided by users
Each user is solely responsible for their actions.
7

Safety

Users acknowledge using the platform at their own risk.

They agree to:

  • act with caution
  • prefer public places for initial meetings
  • respect basic safety rules
8

Profile Verification

Some information may be subject to verification, without any guarantee of completeness.

9

User Conduct

Users agree to:

  • respect others
  • refrain from abusive or illegal behavior
  • provide accurate information
Any inappropriate behavior may result in immediate account suspension.
10

Account Suspension and Deletion

Empathy Connect reserves the right to suspend or delete an account:

  • without prior notice
  • in the event of a breach of these terms and conditions
11

Intellectual Property

The entire platform, including its content, design, and technology, is protected and is the exclusive property of Empathy Connect.

12

Technical Liability

Empathy Connect cannot be held liable for:

  • service interruptions
  • data loss
  • technical malfunctions
13

Modification of the Terms and Conditions

Empathy Connect reserves the right to modify these terms and conditions at any time. Users will be notified of any substantial changes.

14

Governing Law and Jurisdiction

Governing law: Swiss law
Exclusive jurisdiction: Geneva, Switzerland

Please read these Terms carefully before using Empathy Connect. They define the relationship between you and the platform.